If I were designing a Help Desk application from the ground up, there’s one feature I’d put front and center: Requester Competency Rating. Every time help desk personnel handle a call or request, they shouldContinue reading
If I were designing a Help Desk application from the ground up, there’s one feature I’d put front and center: Requester Competency Rating. Every time help desk personnel handle a call or request, they shouldContinue reading